Remote Transcriptionist/ IT support Specialist

Remote Transcriptionist / IT Support Specialist

About the role

You’ll turn audio into clean, accurate text and help teammates solve everyday tech problems — all from home. This is a hands-on, hybrid-skill role: part focused transcription work, part friendly first-line IT support. If you like detail, troubleshooting, and helping others, this is for you.

What you’ll do

1. Accurately transcribe audio (calls, meetings, interviews) into polished text with proper punctuation and formatting.
2. Time‑stamp and label speakers when required; follow simple style guides.
3. Review audio for unclear sections and flag items needing clarification.
4. Provide remote first-line IT support: troubleshoot headsets, connectivity, email, collaboration apps, and basic device issues.
5. Walk colleagues through fixes over chat, phone, or video with clear, patient instructions.
6. Set up and configure new user accounts and devices (remote provisioning basics).
7. Escalate complex issues to senior IT with concise reproduction steps and notes.
8. Maintain brief how-to guides and troubleshooting checklists to speed up future support.
9. Prioritize tasks to meet transcript turnaround times and support SLAs.

Who you are

1. Fast, accurate typist with a knack for listening and capturing tone.
2. Clear communicator who can explain tech fixes to non-technical people.
3. Organized, dependable, and able to manage time independently while working remotely.
4. Patient, detail-oriented, and comfortable switching between focused transcription and quick support requests.
5. Curious and willing to learn new tools and processes.

Must-have skills & experience

1. Proven transcription experience or typing speed of at least 60 WPM with high accuracy.
2. Strong written English, good grammar, and attention to formatting.
3. Prior remote IT/help-desk experience troubleshooting software and hardware issues.
4. Comfortable with Windows and macOS basics; able to guide users through common settings.
5. Familiar with Zoom, Teams, Slack (or similar collaboration tools) and common email clients.
6. Basic networking and VPN understanding.
7. Good quality headset and reliable high-speed internet.
8. Quiet, distraction-free workspace for transcription.

Nice-to-have

1. Experience with speech-to-text tools or platforms (Otter, Rev, Temi).
2. Familiarity with captioning or accessibility standards.
3. CompTIA A+ or related support certifications.
4. Basic scripting/automation experience to streamline repetitive tasks.

Schedule & equipment

1. Fully remote role with core business hours required (flexible schedule possible).
2. Occasional off-hours support for urgent issues may be needed.
3. Company may provide or reimburse essential equipment (headset, laptop) depending on location.

Pay & benefits

1. Competitive pay based on experience.
2. Standard remote benefits package (PTO, health options, equipment stipend) where applicable.
3. Opportunities for training and growth across transcription and IT tracks.