Remote Technical Support Specialist WFH

We are seeking a Technical Support Specialist to provide technical assistance to customers and employees. The ideal candidate is a strong problem-solver who can troubleshoot hardware, software, network, and account-related issues while providing excellent customer service.

Responsibilities

1. Respond to technical support requests by phone, email, and chat.
2. Troubleshoot hardware, software, and connectivity problems.
3. Diagnose and resolve user account and access issues.
4. Install, configure, and update software and applications.
5. Document technical issues and solutions in a ticketing system.
6. Escalate complex problems to senior IT staff when necessary.
7. Assist users with password resets and system access.
8. Maintain accurate records of support activities.
9. Create and update technical support documentation.
10. Provide clear, professional communication to users.

Qualifications

1. 1–2 years of technical support or IT experience preferred.
2. Knowledge of Windows, macOS, Microsoft 365, and basic networking.
3. Familiarity with help-desk/ticketing systems.
4. Strong troubleshooting and problem-solving skills.
5. Good written and verbal communication skills.
6. Ability to work independently in a remote environment.
7. CompTIA A+ or similar certification is a plus.

Benefits

1. Remote work
2. Health, dental, and vision insurance
3. Paid time off
4. 401(k) or retirement plan
5. Professional development opportunities
6. Flexible work schedule