Personal assistant

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Personal assistant

Livops

September 19, 2026

Location: 10001, New York, US
Salary: $0 - $20,000
Job Type: Full-Time
Seniority Level: Director

Job Description

Liveops provides remote customer-service and sales opportunities through 1099 independent contractor positions rather than traditional W-2 employment. Contractors work from home and can select available servicing times depending on the client program.

Customer Service Representative — Typical Duties

  1. Answer customer questions by phone or other approved channels.
  2. Help customers with accounts, billing, payments, orders, and services.
  3. Troubleshoot common customer problems and explain approved solutions.
  4. Update customer information accurately.
  5. Document customer interactions and call notes.
  6. Explain company policies, products, or services.
  7. Resolve customer concerns professionally and empathetically.
  8. Escalate issues to the appropriate resources when necessary.

Common Requirements

  1. Strong verbal and written communication skills.
  2. Good listening and problem-solving abilities.
  3. Basic computer proficiency and ability to work with multiple systems.
  4. Professional, patient, and customer-focused attitude.
  5. Ability to work independently and manage your schedule.
  6. A suitable, quiet home-office environment.
  7. A compatible Windows computer and wired internet; specific equipment requirements can vary by program.

Important to Know

Liveops contractors are self-employed independent contractors, not employees. They receive a 1099 rather than a W-2, are responsible for their own business expenses and taxes, and do not receive employee benefits through Liveops.

Liveops currently lists opportunities in areas including customer service, retail support, healthcare support, inbound sales, insurance, bilingual support, and tax software support.


Requirements & Responsibilities

  • Duties Answer incoming customer calls and provide professional assistance. Respond to customer questions about products, services, orders, billing, and accounts. Troubleshoot customer issues and provide appropriate solutions. Process customer requests and update account information accurately. Document customer interactions and maintain accurate records. Follow client procedures, policies, and quality standards. Escalate complex issues when necessary. Maintain a professional and positive customer experience. Work independently while meeting established performance and service requirements. Requirements Strong verbal and written communication skills. Excellent listening and problem-solving abilities. Basic computer and internet skills. Ability to navigate multiple applications and systems. Reliable high-speed internet and a suitable computer setup. Quiet, professional workspace suitable for taking customer calls. Ability to work independently and manage your schedule effectively. Professional, patient, and customer-focused attitude. Must meet any additional requirements established by the specific Liveops client program. Because Liveops positions are generally independent-contractor opportunities, applicants should understand the responsibilities associated with self-employment.