Personal assistant,Accounting Clerk / Accounts Payable-Receivable Clerk

Position: Remote Customer Service Representative / Independent Contractor

Job Summary:

Liveops customer service representatives provide remote support to customers on behalf of Liveops clients. The role involves handling customer inquiries, resolving issues, processing requests, documenting interactions, and delivering professional customer service from a home-based work environment.

Duties & Responsibilities

1. Answer incoming customer calls and provide professional assistance.
2. Respond to questions regarding accounts, orders, billing, products, and services.
3. Resolve customer concerns and troubleshoot routine issues.
4. Process customer requests and transactions accurately.
5. Enter and update customer information in computer systems.
6. Document customer interactions and maintain accurate records.
7. Follow client policies, procedures, and service guidelines.
8. Escalate complex issues when appropriate.
9. Protect confidential customer and account information.
10. Meet applicable quality, productivity, and customer-service standards.
11. Work independently and manage assigned work schedules.

Requirements

1. Strong verbal and written communication skills.
2. Excellent customer-service and problem-solving abilities.
3. Basic computer skills and the ability to learn new software.
4. Reliable internet and an appropriate computer/work setup.
5. Quiet, professional workspace for handling customer calls.
6. Strong attention to detail and organizational skills.
7. Ability to work independently and manage time effectively.
8. Professional, patient, and courteous attitude.
9. Ability to meet the requirements of the specific client program.

Employment status: Liveops opportunities are generally structured as independent-contractor positions, so the specific compensation, schedule, equipment, and program requirements can vary by client.