Patient Access Manager

Patient Access ManagerPatient Access Manager

Location: San Antonio, TX (On-site at Methodist Hospital)

Position Type: Full-Time | Weekdays Only (7–10 hour shifts)

Work Arrangement: On-Site

Start Timeline: ASAP

About

Opportunity to lead a large-scale front-end registration team within a 1,000-bed acute care hospital located in the South Texas Medical Center. This position is pivotal in driving operational performance and patient satisfaction in a high-volume, 24/7 Emergency Department environment.

Why join

• Join San Antonio’s largest and most comprehensive healthcare facility
• Lead a 50+ FTE team supporting ER and acute care operations
• Impact high-priority KPIs, patient satisfaction, and service recovery
• Be part of a respected healthcare network with upward mobility

Compensation

• Base Salary: $67,496+ (mid-range DOE)
• Bonus: 10% annual incentive bonus
• Compensation based on years of experience and facility scope

Responsibilities

• Lead a team of registration and front-desk staff, ensuring performance and productivity
• Maintain high standards for patient check-in, insurance verification, and cash collection
• Manage queue times, reduce wait times, and oversee QA compliance
• Liaise with Shared Service Center for escalated issues
• Respond promptly to patient complaints and oversee service recovery
• Conduct ongoing staff education and monthly in-service meetings
• Oversee operational reporting, budgets, and FTE allocation
• Participate in on-call rotations as part of the leadership team

Must-have qualifications

• 3+ years in a managerial-level Patient Access role in an acute care hospital
• Experience must be in a hospital with an Emergency Department (Urgent Care/Medical Centers not acceptable)
• Oversight of high-volume teams (50+ FTEs)
• Proven ability to manage registration, insurance verification, upfront collections, and complaint resolution
• Bachelor’s Degree in Business or related field
• Ability to track, manage, and report on 10+ KPIs consistently

Candidates lacking acute care + ER experience in a similarly sized hospital will be rejected.

Preferred qualifications

• Experience in Methodist, HCA, or Parallon environments
• Background in multi-site or regional hospital systems
• Familiarity with AIDET communication standards and hospital financial operations
• Experience managing budget and FTE forecasting in a healthcare setting
• Strong patient complaint management and service recovery background