Live Chat Support Specialist

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Live Chat Support Specialist

Quality Floor Service

September 9, 2026

Location: Remote
Salary: $40,000 - $50,000
Job Type: Full-Time
Seniority Level: Internship

Job Description

Position: Live Chat Support Specialist


Summary:


We are seeking a highly skilled and motivated individual to join our team as a Live Chat Support Specialist. As a member of our Quality Floor Service department, you will be responsible for providing exceptional customer service through our live chat channel. The ideal candidate will have previous customer service experience and be proficient in written communication. This is a full-time position based in our Houston, Texas office.


Responsibilities:


- Respond to customer inquiries and provide assistance through our live chat channel

- Utilize product knowledge and company resources to provide accurate and timely responses

- Handle customer complaints and resolve issues in a professional and efficient manner

- Collaborate with other departments to ensure customer satisfaction and a seamless support experience

- Maintain detailed records of interactions with customers and report any recurring issues to management

- Stay up-to-date with product knowledge and company policies to provide accurate information to customers

- Identify and recommend improvements to the live chat support process to enhance the overall customer experience


Requirements:


- High school diploma or equivalent, college degree preferred

- Minimum of 2 years of customer service experience, preferably in a live chat or online support role

- Excellent written communication skills with a strong command of the English language

- Proficiency in typing and using chat software

- Ability to multitask and handle multiple chat conversations simultaneously

- Strong problem-solving skills and the ability to think on your feet

- A positive attitude and a passion for providing exceptional customer service

- Flexibility to work occasional weekends and holidays as needed


We offer a competitive salary and benefits package, as well as opportunities for growth and advancement within our company. If you are a motivated individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Join our team and help us provide the best live chat support in the industry!


*Please note that this position is based in our Houston, Texas office. Remote work is not available for this role.


*Only qualified candidates will be contacted for an interview.


Thank you for your interest in joining our team at Quality Floor Service.

Requirements & Responsibilities

  • Respond promptly and professionally to customer inquiries through live chat, email, and other digital channels.
  • Provide accurate information about company products, services, policies, and procedures.
  • Troubleshoot customer issues and provide appropriate solutions or escalate complex matters when necessary.
  • Maintain a positive, professional, and helpful tone in all customer interactions.
  • Document customer conversations, issues, and resolutions accurately.
  • Follow up on unresolved customer concerns to ensure timely resolution.
  • Work closely with internal teams to address customer requests and resolve problems.
  • Manage multiple customer conversations while maintaining accuracy and service quality.