Live chat agent

About the Position

US Energy Windows & Doors LLC is seeking a professional, customer-focused Remote Live Chat Agent to serve as one of the first points of contact for customers visiting our website and digital platforms.

The Live Chat Agent will respond to customer inquiries in real time, provide information about our windows and doors, assist with consultation scheduling, identify potential customer needs, and route specialized questions to the appropriate team member.

The ideal candidate is an excellent written communicator who can manage multiple conversations at once while maintaining accuracy, professionalism, and a friendly customer experience.

Key Responsibilities

1. Respond promptly and professionally to incoming website live-chat inquiries.
2. Identify customer needs and determine the appropriate next steps.
3. Collect and accurately record customer information, including names, contact information, project details, and service needs.
4. Schedule consultations and appointments when appropriate.
5. Follow up with customers who require additional information or assistance.
6. Direct technical, sales, installation, or specialized questions to the appropriate department.
7. Maintain accurate customer records and conversation notes within the CRM.
8. Manage multiple customer conversations simultaneously while maintaining quality and response-time standards.
9. Use email, CRM systems, chat platforms, spreadsheets, and other web-based applications.

Qualifications

1. Strong written communication and professional grammar.
2. Strong typing skills and attention to accuracy.
3. Comfortable using computers, email, CRM systems, chat platforms, and web-based applications.
4. Strong attention to detail.
5. Ability to work independently in a remote environment.
6. Reliable internet connection and a suitable home-office environment.
7. Ability to learn company products, services, and customer-service procedures.
8. Must be a U.S citizen, resident or legally authorized to work in the United States.

Training

New employees will receive training on company services, customer communication procedures, chat systems, CRM processes, lead qualification, scheduling procedures, and escalation protocols.

The goal of training is to ensure that Live Chat Agents are comfortable answering general customer questions and know when to transfer specialized inquiries to the appropriate department.

Work Environment

This is a remote position. Employees are expected to maintain a professional and distraction-free workspace and have reliable internet access and the necessary computer equipment to perform their responsibilities.

Because the position involves real-time customer communication, employees must be available and attentive throughout their scheduled working hours.

Equal Opportunity

US Energy Windows & Doors LLC is committed to providing equal employment opportunities and maintaining a professional workplace where applicants and employees are treated fairly and respectfully.