Data Entry Clerk / Customer Service Representative

Job Overview

We are seeking a detail-oriented and customer-focused Data Entry Clerk / Customer Service Representative to support our operations in a fast-paced Manufacturing and B2B environment. This dual-role position is ideal for a professional who excels in maintaining accurate data records while delivering exceptional customer service.

In this role, you will be responsible for managing and updating critical business data, handling customer inquiries, and ensuring seamless communication between clients and internal teams. Your accuracy, responsiveness, and organizational skills will contribute to improved operational efficiency and a high level of customer satisfaction.

Duties / Responsibilities

1. Accurately input, update, and maintain data in company systems and databases
2. Review data for errors or inconsistencies and ensure timely corrections
3. Respond to customer inquiries via phone, email, and online platforms in a professional manner
4. Provide product and service information to clients and assist with order processing
5. Maintain detailed records of customer interactions, transactions, and account updates
6. Coordinate with internal departments to resolve customer issues and ensure timely service delivery
7. Assist with documentation, reporting, and administrative support tasks
8. Monitor order status, track shipments, and provide updates to customers as needed
9. Support onboarding of new clients by ensuring accurate data setup and communication
10. Ensure confidentiality and security of sensitive information at all times

Requirements

1. Proven experience in data entry, administrative support, or customer service roles
2. Strong typing skills with high accuracy and attention to detail
3. Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and data management systems
4. Excellent communication and interpersonal skills
5. Strong organizational and time management abilities
6. Ability to multitask and prioritize tasks effectively in a remote environment
7. Problem-solving mindset with a focus on customer satisfaction
8. Basic understanding of CRM systems and order processing workflows

Preferred Qualifications

1. Experience in a manufacturing or B2B environment
2. Familiarity with ERP or CRM systems (e.g., Salesforce, HubSpot, or similar)
3. Previous remote work experience
4. Associate’s or Bachelor’s degree in Business Administration or related field

Benefits

1. Competitive salary based on experience
2. Fully remote work environment with flexible scheduling
3. Opportunities for career growth and advancement
4. Supportive and collaborative team culture
5. Paid time off (PTO) and company holidays
6. Ongoing training and professional development
7. Stable and growth-oriented work environment

Why Join Us?

At Majestic Mold and Tool, Inc., we value precision, efficiency, and strong customer relationships. As a Data Entry Clerk / Customer Service Representative, you will play a vital role in supporting daily operations and ensuring a positive experience for our clients. This is an excellent opportunity to build your career in a professional and dynamic environment where your contributions make a real impact.