Customer Support Representative

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Customer Support Representative

Angela Acker

June 15, 2026

Location: Remote
Salary: $30,000 - $40,000
Job Type: Full-Time
Seniority Level: Entry-Level

Job Description

Join Wellstar Health System as a Customer Support Representative and play a vital role in delivering exceptional service to our patients and community. This position offers the opportunity to be the first point of contact, providing clear, compassionate, and efficient support to those seeking assistance. If you are passionate about helping others and thrive in a collaborative healthcare environment, this role is for you.

Key Objectives

As a Customer Support Representative, you will be responsible for ensuring a positive experience for every patient and caller by addressing inquiries, resolving concerns, and guiding them through our services with professionalism and care.

Responsibilities

  1. Respond promptly and courteously to patient inquiries via phone, email, and in-person interactions.
  2. Provide accurate information about Wellstar Health System’s services, policies, and procedures.
  3. Document and track customer interactions and issues using internal systems.
  4. Collaborate with clinical and administrative teams to resolve patient concerns efficiently.
  5. Assist with appointment scheduling, referrals, and follow-up communications.
  6. Maintain confidentiality and adhere to all healthcare regulations and privacy standards.
  7. Identify opportunities to improve service delivery and contribute to process enhancements.

Qualifications & Skills

  1. High school diploma or equivalent; associate degree or higher preferred.
  2. Previous experience in customer service, preferably within healthcare or related fields.
  3. Excellent communication skills, both verbal and written.
  4. Strong problem-solving abilities and attention to detail.
  5. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  6. Familiarity with electronic health records (EHR) systems and customer relationship management (CRM) tools is a plus.
  7. Demonstrated empathy and professionalism when interacting with diverse populations.

Benefits

  1. Competitive salary and comprehensive health benefits package.
  2. Opportunities for professional development and career growth within Wellstar Health System.
  3. Supportive and inclusive workplace culture focused on employee well-being.
  4. Paid time off, retirement plans, and employee wellness programs.
  5. Access to cutting-edge healthcare resources and technologies.


Requirements & Responsibilities

  • Responsibilities Respond promptly and courteously to patient inquiries via phone, email, and in-person interactions. Provide accurate information about Wellstar Health System’s services, policies, and procedures. Document and track customer interactions and issues using internal systems. Collaborate with clinical and administrative teams to resolve patient concerns efficiently. Assist with appointment scheduling, referrals, and follow-up communications. Maintain confidentiality and adhere to all healthcare regulations and privacy standards. Identify opportunities to improve service delivery and contribute to process enhancements. Qualifications & Skills High school diploma or equivalent; associate degree or higher preferred. Previous experience in customer service, preferably within healthcare or related fields. Excellent communication skills, both verbal and written. Strong problem-solving abilities and attention to detail. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Familiarity with electronic health records (EHR) systems and customer relationship management (CRM) tools is a plus. Demonstrated empathy and professionalism when interacting with diverse populations. Benefits Competitive salary and comprehensive health benefits package. Opportunities for professional development and career growth within Wellstar Health System. Supportive and inclusive workplace culture focused on employee well-being. Paid time off, retirement plans, and employee wellness programs. Access to cutting-edge healthcare resources and technologies.