Customer Success / Account Manager

Job Overview

We are seeking a proactive and detail-oriented Customer Success / Account Manager with experience in Manufacturing and B2B environments. This role is ideal for a professional who excels at building strong client relationships, ensuring customer satisfaction, and driving long-term business growth.

As a key point of contact for our clients, you will play a critical role in managing accounts, supporting project execution, and identifying opportunities to expand services. You will collaborate closely with internal engineering and production teams to ensure seamless communication, timely delivery, and exceptional service. Your ability to understand client needs and provide strategic solutions will directly contribute to customer retention and company success.

Duties / Responsibilities

1. Serve as the primary point of contact for assigned client accounts, ensuring a high level of customer satisfaction
2. Build and maintain long-term relationships with clients in manufacturing and industrial sectors
3. Coordinate with internal teams (engineering, production, and sales) to ensure successful project execution
4. Monitor project timelines, deliverables, and quality standards to ensure client expectations are met
5. Identify opportunities for upselling and cross-selling services based on client needs
6. Conduct regular check-ins, performance reviews, and business updates with clients
7. Address and resolve client concerns, issues, and inquiries in a timely and professional manner
8. Manage the full account lifecycle, from onboarding to ongoing support and retention
9. Maintain accurate records of client interactions, account activities, and project updates
10. Support proposal development, quoting, and contract management processes

Requirements

1. Proven experience in Customer Success, Account Management, or B2B client relations
2. Strong understanding of manufacturing processes, preferably in mold design, tooling, or injection molding
3. Excellent communication, presentation, and interpersonal skills
4. Strong organizational and project management abilities
5. Ability to manage multiple client accounts and priorities simultaneously
6. Experience with CRM systems and account tracking tools
7. Problem-solving mindset with strong attention to detail
8. Ability to work independently in a remote environment while collaborating effectively with teams

Preferred Qualifications

1. Background in manufacturing, engineering, or industrial services
2. Experience working with OEMs, suppliers, or production teams
3. Familiarity with technical drawings, CAD processes, or tooling concepts
4. Experience supporting sales or business development initiatives

Benefits

1. Competitive salary with performance-based incentives
2. Fully remote work environment with flexible scheduling
3. Opportunities for career growth and advancement
4. Collaborative and supportive team culture
5. Exposure to innovative manufacturing projects and clients
6. Paid time off (PTO) and company holidays
7. Ongoing training and professional development programs

Why Join Us?

At Majestic Mold and Tool, Inc., we value strong client relationships and operational excellence. As a Customer Success / Account Manager, you will play a vital role in ensuring our clients receive exceptional service while contributing to long-term business growth. This is an opportunity to be part of a dynamic team where your impact is visible and your career can grow.