Client Advocate

Job Overview

We are seeking a dynamic and detail-oriented Client Advocate to support our growing operations in a Manufacturing and B2B environment. This role is ideal for a professional who is passionate about building strong client relationships, ensuring exceptional service delivery, and acting as a trusted liaison between customers and internal teams.

As a Client Advocate, you will play a key role in understanding client needs, managing communications, and ensuring that projects are executed smoothly from initiation to completion. Your proactive approach will help enhance customer satisfaction, streamline workflows, and contribute to long-term business growth. This position offers the opportunity to make a direct impact by improving client experiences and strengthening partnerships.

Duties / Responsibilities

1. Serve as the primary point of contact for clients, ensuring clear and consistent communication
2. Build and maintain strong, long-term relationships with clients in manufacturing and industrial sectors
3. Understand client requirements and translate them into actionable tasks for internal teams
4. Coordinate with engineering, production, and sales departments to ensure project success
5. Monitor project timelines, deliverables, and quality standards to meet client expectations
6. Proactively address client concerns, resolve issues, and provide timely updates
7. Identify opportunities to enhance client satisfaction and expand service offerings
8. Conduct regular client check-ins, performance reviews, and feedback sessions
9. Maintain accurate records of client interactions, project updates, and account activities
10. Support onboarding of new clients and ensure a smooth transition into ongoing service

Requirements

1. Proven experience in client relations, customer success, account management, or similar roles
2. Strong understanding of B2B environments, preferably within manufacturing or industrial services
3. Excellent communication, negotiation, and interpersonal skills
4. Strong organizational and time management abilities
5. Ability to manage multiple client accounts and priorities simultaneously
6. Problem-solving mindset with a proactive and client-focused approach
7. Experience using CRM systems and tracking client interactions
8. Ability to work independently in a remote environment while collaborating with cross-functional teams

Preferred Qualifications

1. Background in manufacturing, engineering, or industrial operations
2. Familiarity with mold design, tooling, or production processes
3. Experience supporting project coordination or business development efforts
4. Bachelor’s degree in Business Administration, Communications, or related field

Benefits

1. Competitive salary with performance-based incentives
2. Fully remote work environment with flexible scheduling
3. Opportunities for career growth and advancement
4. Supportive and collaborative team culture
5. Exposure to innovative manufacturing projects and clients
6. Paid time off (PTO) and company holidays
7. Ongoing training and professional development programs

Why Join Us?

At Majestic Mold and Tool, Inc., we are committed to delivering excellence through strong client partnerships and operational precision. As a Client Advocate, you will play a vital role in ensuring our clients receive outstanding service while contributing to the company’s growth and success. This is an opportunity to be part of a forward-thinking team where your impact is valued and your career can thrive.