Appointment Setter

About Adore Travel

Adore Travel is a customer-focused travel agency dedicated to creating memorable travel experiences. We specialize in personalized vacation planning, offering clients seamless booking and exceptional service from start to finish.

Job Summary

The Appointment Setter is responsible for generating and scheduling qualified appointments for the sales team. This role involves reaching out to potential clients, nurturing leads, and ensuring a steady pipeline of prospects interested in travel services.

Key Responsibilities

1. Contact potential customers via phone, email, SMS, and social media
2. Qualify leads based on interest, budget, and travel needs
3. Schedule appointments for travel consultants and sales representatives
4. Maintain accurate records of interactions in CRM systems
5. Follow up with leads to increase conversion rates
6. Meet or exceed daily/weekly appointment-setting targets
7. Collaborate with marketing and sales teams to improve outreach strategies

Qualifications

1. Previous experience in appointment setting, telemarketing, or sales preferred
2. Strong communication and interpersonal skills
3. Comfortable handling outbound calls and rejections
4. Basic knowledge of CRM systems and lead management tools
5. Self-motivated with the ability to work independently
6. Interest or experience in the travel industry is a plus

Key Skills

1. Excellent verbal and written communication
2. Persuasion and negotiation
3. Time management and organization
4. Attention to detail
5. Customer service orientation

Performance Metrics

1. Number of appointments set per week
2. Lead conversion rate
3. Response and follow-up time
4. Quality of scheduled appointments

Compensation & Benefits

1. Base salary + commission/bonuses (based on appointments or conversions)
2. Flexible work schedule
3. Travel perks or discounts (if applicable)
4. Training and development opportunities